1. Payment processing
Stripe securely processes CardEyeQ payments. CardEyeQ receives transaction, customer, subscription, and order identifiers but does not store your full payment-card number.
2. Subscriptions
Subscriptions automatically renew at the displayed interval until canceled. You may cancel through the Stripe customer portal or by contacting billing@cardeyeq.com. Unless the checkout terms say otherwise, access continues through the paid billing period. We generally do not provide prorated refunds for unused time, except where required by law or where we made a duplicate or incorrect charge.
3. One-time AI grading
A one-time EyeQ Grade purchase becomes final once processing begins or a report is delivered. If a CardEyeQ platform failure prevents delivery, we may retry the service or provide a credit or refund. A poor or incomplete photo, disagreement with an estimate, a different official grading-company result, or later market movement does not by itself qualify for a refund.
4. Duplicate or unauthorized charges
Email billing@cardeyeq.com promptly with the account email, transaction date, amount, and a description of the issue. Do not send full card numbers or security codes. We will investigate verified duplicate or incorrect CardEyeQ charges.
5. Plan and price changes
We may introduce, retire, or change plans and prices. We will give advance notice when required and will not charge a new subscription price before it applies to your renewal.
6. Consumer rights
Nothing in this policy limits refund, cancellation, or other rights that cannot lawfully be waived in your location.